Direct Debit Request Service Agreement

Overview

By saving a bank account as your payment method and authorising a direct debit, you agree to the terms of this Agreement. Debits are processed through our payment provider, Stripe Payments Australia Pty Ltd, under the Bulk Electronic Clearing System (BECS) of the Australian Payments Network. Debits will appear on your statement as “NUMBERZINSIGHT”.

1. Definitions

• “We”, “us”, “our”: Numberz Insight Pty Ltd, ABN 55 644 962 167.
• “You”, “your”: The account holder who has given us a Direct Debit Request.
• Direct Debit Request (DDR): Your authorisation for us to arrange debits from your nominated account.
• Nominated account: The Australian bank account you have authorised us to debit.
• Banking day: A day other than a Saturday, Sunday, or national public holiday.

2. Our Commitment to You

• We will only debit your nominated account for amounts that relate to services you have requested, and only after the relevant work has been completed and the fee confirmed.
• We will give you reasonable notice of the amount and timing of a debit before it is processed.
• We will keep all information about your nominated account confidential and secure (see Confidentiality & Privacy below).
• We will not change the amount or frequency of a debit arrangement without your prior agreement.

3. Your Rights

You may, at any time:

• Cancel or suspend your Direct Debit Request;
• Defer or alter a debit arrangement; or
• Dispute a debit you believe is incorrect or unauthorised.

To do any of these, contact us using the details below at least three (3) banking days before the next scheduled debit. You may also contact your own financial institution, which can action a cancellation or claim on your behalf.

4. Your Responsibilities

• Ensure your nominated account can accept direct debits (check with your financial institution if unsure);
• Ensure there are sufficient cleared funds in the account on the scheduled debit day;
• Ensure the account details you provide are correct; and
• Tell us promptly if the nominated account is closed, changed, or transferred.

5. Dishonoured Debits

If a debit is returned unpaid (dishonoured) by your financial institution:

• We may re-attempt the debit, or charge a backup card on file if you have provided one;
• Your financial institution may charge you a fee for the dishonour; and
• We may pass on a cost-recovery dishonour fee, as described in our Payments & Billing Policy.

6. Changes to This Arrangement

If we propose to change the terms of your direct debit arrangement, we will give you at least fourteen (14) days’ written notice. If you wish to change or stop the arrangement in response, you may exercise your rights as set out above.

7. Disputes

If you believe a debit has been made incorrectly, please contact us first using the details below. We will:

• Investigate and respond to your query promptly, normally within five (5) banking days;
• Refund any amount we are satisfied was incorrectly debited; and
• If we cannot resolve the matter, advise you of the reasons.

You may also raise a dispute or claim directly with your financial institution, which will deal with it under the BECS framework.

8. Confidentiality & Privacy

We keep details of your nominated account confidential. Your account information is handled securely by our payment provider, Stripe, and is not stored in full on our own systems. We will only disclose account details where necessary to process a debit, where you consent, or where required by law. Our handling of your personal information is described in our Privacy Policy.

Contact Us

To cancel, alter, defer, or dispute a direct debit, or for any question about this Agreement, please contact us: